Support

Install ChartWise Journal on the same machine as MetaTrader 4 or 5, attach the Expert Advisor, then open ChartWise Mobile and pair with the same account. Live data and commands route through the bridge — your broker password stays inside MetaTrader.

Yes. App ↔ cloud traffic uses TLS 1.2+. MetaTrader passwords are never stored or sent to ChartWise. Mobile and desktop pair with signed tokens. Optional Face ID / app lock is available in Settings. Full detail is in the privacy policy.

AI Coach uses your trade history, journal notes, and psychology tags to surface patterns and coaching prompts. You control what you write and share; chat and journal content are used to generate your responses, not sold as advertising data.

In the app: Settings → Account → Delete Account. That removes account, trade history, journal, and AI chat history (processed within 30 days). Or email privacy@thechartwise.com with the address on your account.

A free tier covers core journaling; Pro unlocks AI coaching, advanced analytics, trailing stops, auto break-even, and partial take-profit tools. Pricing is shown in-app. Billing goes through the Apple App Store or Google Play.

Yes. ChartWise Journal supports MetaTrader 4 and MetaTrader 5 with matching Expert Advisors. Keep the terminal local; the desktop app only relays what you authorise on a paired ChartWise account.

Open a position in ChartWise Mobile, use the trail SL or auto BE controls, and set activation, distance, and mode. Commands go through ChartWise Journal to the terminal in real time. Modes include fixed, ATR, break-even-then-trail, candle close, and market structure.

Yes. Email privacy@thechartwise.com with your account email for a portable export, or review history in ChartWise Journal / the journal workspace after you are paired.