Account & Data Deletion
At ChartWise, we respect your privacy and give you complete control over your personal data. You can delete your account directly inside the mobile app or request full deletion via our web portal below.
Option 1: Instant In-App Deletion (Recommended)
You can permanently delete your account and all associated cloud data instantly from the ChartWise Mobile app:
Open App Settings
Open the ChartWise app on your iOS or Android device and navigate to the Settings screen.
Navigate to Account & Danger Zone
Scroll down to the Account section at the bottom of the Settings panel.
Tap "Delete Account" and Confirm
Tap the red Delete Account button, review the confirmation prompt, and confirm. Your account and secrets are immediately cascade-deleted from our production databases.
Option 2: Web / Email Deletion Request
If you no longer have access to the mobile application or wish to submit a deletion request through the web, you may email our privacy team directly:
Privacy Team Email: privacy@thechartwise.com
Required Information: Please send the request from the email address registered with your ChartWise account, or specify your username and license key.
What Data Is Deleted?
When an account is deleted, the following data is permanently purged from our servers:
- Your user profile (username, email address, password hash, OAuth subject links).
- Your cloud trading journal records, notes, tags, and trade screenshots.
- Active device pairings, push notification tokens, and refresh tokens.
- Custom indicator presets, trade management settings, and alert rules.
Permanent and Irreversible
Once deleted, account data cannot be recovered. Local MetaTrader EA trade history on your desktop terminal remains intact on your machine, but cloud sync and journal access will be permanently terminated.